Answer
Jun 04, 2024 - 01:12 PM
Typical settings for door/window sensors as shown below
When the alarm panel is set to Away or Home and a sensor is triggered you will receive a notification via the 'Smart Life App' on you phone as long as Notifications on the Smart Life app are turned on. This can be accessed by selecting 'Me' at the bottom of the Smart Life app main screen, then selecting the 6 sided icon on the top right. This will take you to Settings and you will see 'App Notification'
Please ensure that 'Phone Call' and 'SMS Message' are left Off. Those setting do not have anything to do with our alarm system. They were introduced by the makers of the app. We tested out these features and were not happy with the results.
Concerning your question if a notification can be received if a door or window sensor is triggered (opened) when the alarm panel is in the disarmed mode, yes there is an option that you can turn on on the alarm panel and the app that will send you a notification.
Please see this article: https://osigodirect.kb.help/door-and-window-sensor-open-and-closed-notification
-settings/
You can download a copy of the manual if you would like to learn more: https://store-skx3gv72au.mybigcommerce.com/content/quickstart-guide/OSI-ALARM-U
SER-MANUAL-OSI-ALM-G2KIT-OL.pdf
Thank you
OSI Go Direct - Customer Support
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